Want to form the future of Mobile TV?

Aspiro subsidiary Rubberduck Media Lab is looking for new talent. You will be situated in the heart of Oslo, working in one of the most exciting growth markets for the mobile industry.

Rubberduck Media Lab is a leading provider of mobile TV, video and audio solutions for broadcasters, content owners and mobile operators worldwide. Rubberduck’s current customers include the BBC and BBC World, MTV, FOX Movies, O2, NRK, TV4, Telenor, Netcom/TeliaSonera, Sprint, VG, Aller Edge and Aftenposten. Together with our customer NRK, Rubberduck was the first European player to offer live mobile TV and radio across all mobile networks in Norway. Rubberduck’s solutions have gained widespread recognition. Rubberduck has won the prestigious Red Herring award in 2009, therefore recognizing the company as a world leader in mobile TV and radio technology.

Teknisk ingenjör – Rubberduck mobil tv

You will be part of our technical customer support team, taking part in a two shifts plus “oncall” rotation.  The role covers up to 3^rd line technical support across a range of platforms and technologies mainly concentrated on Linux OS and Cisco. Primary responsibility for Incident and problem management of the production infrastructure as well as assisting in Change management activities. Your responsibilities also extend to development, testing and contributing in projects related to MobileTV and Video on Demand for our customers. Support shift and night duty will be compensated.  Technical support for production systems ensuring all systems are delivering to agreed service levels and recommending and implementing technical improvements. Leading technical implementation projects ensuring all delivery dates are met.

Must have commercial technical experience working in 24/7/365 technical support environment aligned to the ITIL framework.

Applicants should have the following skills in their luggage:

-          Knowledge of rtsp and http protocols.

-          An understanding of the techniques behind streaming media and Mobile TV.

-          Mobile phone operating systems and integration experience.

-          Experience in setting up best practice system administration routines.

-          Good understanding of ITIL best practice framework.

-          Extensive Knowledge of the Linux OS and some Microsoft Server and OS– MCSE/MCP qualification desirable.

-          Network management – CCNP qualification desirable.

-          Knowledge of Cisco hardware and software.

-          In depth Knowledge of Dell server hardware.

We also appreciate:

• SQL
• Java/J2EE
• Must have experience working in managed services environment to strict deadline and SLA’s
• Ability to manage multiple technical work streams.
• Ability to define technical root cause and plan and implement resolution.
• Basic project management skills.

We can offer working in a dynamic, pulsating, international focused and fun company in the heart of Oslo. We recognize excellence and value initiatives that contribute to the growth of Rubberduck.

Due to the international environment we expect:

-          Service orientation and a sharp customer focus

-          You can express yourself fluently in English, both written as well as verbally.  Knowledge of other languages  is appreciated

-          A good understanding of Microsoft Excel and Powerpoint.

-          Technical understanding of wireless standards

-          Willingness to have fun at work

Are you the person we are looking for? Convince us!

Please email your CV in English with a cover letter to technicalsupportengineer@rubberduckmedialab.com with Support engineer in the subject line.

For your application to be considered, please specify

A short motivation why you are the perfect candidate your salary expectations when you can start and for candidates outside Oslo that you are willing to move to Oslo. Location Oslo is mandatory  

Deadline: asap

Applications will be scanned on a running basis. Due to upcoming holidays, we may need August to land the process.